Return & Exchange Policy

Return & Exchange
  • We accept return for exchange of defective or incorrect product that is unwashed or unworn within 30 days of the receipt of your order.

  • To exchange, all products must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packaging. Exchange is subject to stock availability.

  • *Please note that unless due to our fault or error, all products sold under promotional or markdown price are not eligible for exchange in size/color or refund.

  • Non-returnable items:  discounted items & promotional items.

**IMPORTANT** - WE take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

Please Note: Online returns can NOT be processed in store.

HOW TO RETURN?

Step 1: To organize a return of an online purchase, please fill in the below form:


Step 2: Once fill out the form, our team will contact you by email within 1-3 working days. Upon receiving your return store credit or exchange will be processed. Please allow us 14 working days to process your return after we receive the items.


*Please do not return the goods before communicating with our customer service team. We will be not responsible if your parcel is lost or damaged.


Step 3: Upon receiving your return store credit or exchange will be processed.

We recommend if you do return an item to us, do so by recorded delivery. We do not accept responsibility for lost returns.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.

Billabong online store is an independent entity and it has its own terms and conditions.

Billabong online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store. 

 

Billabong Returns Centre:

Attention: CS Team

Stream Enterprise (M) Sdn Bhd

Plaza Zurich, Level 19-01, Block B

Jln Gelenggang, Bukit Damansara

50490 Kuala Lumpur

 

Reasons for Return

Category

Situation

Shipping Fee for Exchange

Damage/ Defect

Received a defective or damaged item

Borne by us

Wrong Item

Received something that you did not order

Borne by us

Change of mind

Received what you ordered but it doesn’t fit you

Borne by customer

 

What is Exchange?

We will ship you the preferred item, provided there is stock upon receiving your return.


What is Store Credit?

As we are unable to provide a refund, we can refund you in the form of Store Credit. A Store Credit is a form of voucher code that can be used during check out. The store credit is valid for 6 months from the date of issue, and is only applicable in this website. Purchases from other platforms are not eligible for store credit.